Founded in 2006 by Mr Sibongiseni Ngema who is also the Managing Director, BSSS aims to enlighten Clients about the latest market trends as well as the performance of different products in the market. We deliver useful and innovative information to Clients which can be used to create sustainable competitive advantage. Besides the friendly staff with enthusiastic spirit, BSSS understands that not all customers are the same and as such our services are tailor made to suite the Client’s needs.
Our target market includes well established businesses that seek to evaluate the effectiveness of their control measures within their processes and to identify improvement opportunities in line with change in the markets so that businesses can respond accordingly. We have successfully helped our Clients reduce their costs associated with aged products in the market. We also assist Clients wishing to make informed decisions about launching a product or opening up a business in an unfamiliar territory through market research and surveys.
VISION:
To be the preferred source of market intelligence by 2025 in South Africa through providing accurate, timeous, credible information.
Mission Statement:
To provide clients with first-hand quality information enabling them to make informed decisions regarding their products, services and target market.
BSSS Values – CHAF:
- Continuous Improvement: in as far as business growth and innovation
- Honesty: transparent and honest towards our Clients
- Accountability: in relation to our Clients, BSSS as the business and to one another
- Fun: to have fun and enjoy being and working for BSSS
OBJECTIVES:
The business objectives speak into the focus and direction that the company is going to be embarking on. The following objectives have been identified people including training and development Processes (systems etc.) being at the forefront:
1. Grow BSSS Client base by 50 % year on year for the next 5 years
2. Increase awareness of BSSS and its offerings
3. Penetrate Municipal and FMCG sectors
4. Create depth from within BSSS
5. Partner with a reputable market research institute body to cater for expansion.
Mr. Sibongiseni Sbo Ngema
Managing Director
Main Job Function:
- Provides strategic leadership within BSSS to ensure growth and profitability.
- Introduction of products that add value to the clients.
- Drives initiatives to optimize customers and employee satisfaction
- Responsible for the overall performance of BSSS which is dictated by BSSS Clients
- Successful implementation of BSSS Policies
- Maintaining an open dialogue between Clients and BSSS Personnel to ensure achievement of the desired goals.
- Developing strategic plans to achieve customer satisfaction.
- Closely monitoring BSSS operating and financial results against plans and budget.
Background Experience:
Mr. Ngema has over 6yrs operating and managing Business Systems Survey Specialists. In the last 6 yrs., the focus has been has in the bottling industry. He has vast experience in the bottling industry working in the Quality Control Environment. With over 9yrs experience in the Chemical industry of which the last 5 yrs has been in the Research and Development. His passion for listening and analyzing peoples’ views and opinion and turn it into useful and meaningful information is what led him to start a research company.
Mrs Nonhlanhla Nyathikazi
Head Client Relations
Main Job Function:
Her role is to provide value proposition to maximize customer satisfaction so as to ensure clients are happy with the service they receive from BSSS. She co-ordinates internal and external communication in order to meet client’s needs. Her responsibilities also include marketing and this encompasses elements such as pricing, product, position and promotion of BSSS.
Background and Experience:
Mrs Nyathikazi is a management consultant who has over 18 years’ experience working and managing within commercial, retail, sales, credit management, technical and call-centre operations environments. A confident and proven leader with experience in building, coaching, managing and mentoring high performing teams. Skilled on the formulation of turnaround strategies and implementation thereof. Experienced also in international trade and shipment as an import/export administrator for a major ports company in South Africa. She possesses outstanding skills and knowledge of consumer sales and customer relations.
Mr. Lloyd Ncube
Operations Technician. (BSSS)
Main Job Function:
Mr Ncube job entails the facilitation and collection of raw data from the Clients sites. He is also responsible for organizing data into meaningful reports. Also attends to and addresses Client issues out in the field.
Background and Experience:
Mr. Ncube has been with BSSS for more than 4 years and has developed good working relations with BSSS existing customers. He has also worked within the Computer-Technology, which is one of the skills that make BSSS a responsive Supplier to customer needs.
Ms. Mabusi Mbutho
Office Administrator. (BSSS)
Main Job Function:
Ms Mbutho focuses on the day to day running of BSSS Office; she receives Customer queries and disseminates information to relevant parties within BSSS. She provides secretarial and executive services the MD, and also liaises with Clients and follow-up on payments.
Background and Experience:
Ms. Mbutho has been with BSSS for more than two years and is very efficient in her job as the Office Administrator.
Mr. Smanga Memela
Operating Officer (BSSS)
Main Job Function:
Mr Memela’s job entails the coordination, planning and administering internal operational activities of BSSS in accordance with the goals established by the Managing Director. He is first line in handling Client’s issues to ensure that problems are addressed promptly and efficiently. Mr Memela is also responsible for analyzing and interpreting data and checking Clients reports.
Background and Experience:
Mr. Memela has Sales and Marketing experience with better insight of customer patterns and behaviors. He has been with Business Systems Survey Specialists for more than six years. Mr. Memela has also worked in the bottling industry within the Quality Control environment. With his outgoing personality, Mr. Memela interacts very well with our Customers.